Privacy Policy
Last updated: May 1, 2026
Introduction
BookRails.ai respects your privacy. This Privacy Policy explains what data we collect, why we collect it, and how you can control it. It applies to bookrails.ai and all BookRails products. By using our services, you agree to this policy.
Data we collect
We collect: (a) account information (name, email, password hash, business details); (b) booking data (service, time, customer name and contact, outcome); (c) usage logs (API calls, errors, timestamps); (d) device and browser information for security; (e) payment information processed by our payment provider (not stored by BookRails directly). We do not sell your personal data.
How we use your data
We use your data to: operate and improve the BookRails platform; compute and maintain reliability scores; send booking notifications and product updates (opt-out available); provide customer support; detect fraud and abuse; comply with legal obligations. Reliability scores derived from booking outcomes are made available to AI agents as part of the registry.
Data retention
We retain booking records and reliability attestations for 7 years to support dispute resolution and score integrity. Account data is retained while your account is active and for 30 days after deletion. You may request deletion of personal data not required for legal or score-integrity purposes.
Your rights
Depending on your jurisdiction, you may have rights to: access your personal data; correct inaccuracies; request deletion; port your data; opt out of certain processing. Submit requests to privacy@bookrails.ai. We respond within 30 days. EU/UK residents may lodge complaints with their local data protection authority.
Security
We use TLS in transit, AES-256 at rest, role-based access controls, and regular security audits. Signed outcome attestations ensure reliability data integrity. Despite these measures, no system is 100% secure. Notify us at security@bookrails.ai of any suspected breach.
Children's privacy
BookRails is not directed at children under 16. If we learn we have collected data from a child under 16 without parental consent, we will delete it promptly.
Contact us
Privacy Officer: privacy@bookrails.ai · BookRails.ai · 123 Pearl St, Brooklyn, NY 11201, USA.
Questions about these terms? legal@bookrails.ai